What drives customers to place additional orders during factory inspections?

Last week, ZYCO's production workshop was particularly bustling. Mr. Mihai from Bucharest, Romania, flew in with their engineers just to inspect and accept an E310P bending machine and a QC12K shearing machine ordered in early August. But no one expected that the original plan of "returning home after inspecting the goods" would eventually turn into a surprise of "additional order on the spot" because of a machine.

Mr. Mihai's factory specializes in sheet metal fabrication for industrial control cabinets. Previously, they had been using outdated local equipment, which was not only inefficient but also required repeated adjustments to meet precise requirements for each order. At the end of June this year, he contacted us through the foreign trade platform. During the communication, he repeatedly emphasized the need to "test the waters first": "This is the first time cooperating with a Chinese equipment manufacturer. I will first order two basic equipment. If they work well, I will cooperate with him on a long-term basis in the future." Taking his needs into consideration, we recommended the cost-effective E310P bending machine and QC12K shearing machine, which can not only meet the processing requirements of the control cabinet casing, but also meet his "try it first" mentality.

On the day of acceptance, our technical team first showed Mr. Mihai the two machines he had ordered. An E310P press brake was undergoing a trial run on 3mm-thick cold-rolled steel. Pressing the start button, the slide descended with precision, completing the bend on a control cabinet side panel in less than 10 seconds, with an angular error within 0.3°. The adjacent shearing machine produced a smooth, burr-free cut on 3mm-thick steel, prompting even the accompanying engineer to nod, "This is far more precise than our old equipment." Mr. Mihai immediately had the engineer test-run the plate he had brought with him. After five consecutive samples, each one perfectly met the drawing requirements, he smiled and said, "It seems my earlier concerns were unnecessary."

After inspecting the ordered equipment, our technical team suggested: "Our new electro-hydraulic bending machine is right behind the E310P bending machine you ordered. Would you like to take a look? Perhaps it will be able to meet your higher-precision processing needs in the future." Mr. Mihai wanted to decline, thinking that "such high-end equipment is not necessary for the time being", but he couldn't resist his curiosity and went with them anyway.

Mr. Mihai stopped in his tracks as he approached the electro-hydraulic press brake. The operating interface of this machine was larger and more advanced than that of the E310P press brake. The screen displayed parameters such as pressure, angle, and speed in real time. The technician next to him explained, "This electro-hydraulic press brake has a crowning deflection compensation function. When processing long plates, it can automatically adjust the gap between the upper and lower dies to avoid intermediate angle deviation. It's also driven by a servo motor, saving 30% energy and making much less noise than traditional hydraulic presses. It also comes with built-in 2D programming and 3D demonstration, allowing users to draw bending patterns directly on the operating interface without the need for step-by-step editing."

As he was speaking, the technician demonstrated on-site how to process a 3-meter-long stainless steel plate. As the sheet was fed into the machine, the clamping device held it firmly in place, and the slide slowly descended, all without a sound. After the process was complete, calipers were used to measure the angles, confirming perfect consistency at every angle. Mr. Mihai suddenly asked, "Can this machine process 3mm-thick stainless steel? We occasionally receive orders for large control cabinets, but we've been unable to find suitable bending equipment." The technician immediately adjusted the parameters and tested the bending process with a 3mm-thick stainless steel sheet, achieving the same perfect result.

Mr. Mihai fell in love with this machine. He pulled the foreign trade manager and said, "I want this electro-hydraulic press brake too! I used to worry about the complicated operation of high-precision equipment, but now I see that it is not only highly accurate but also easy to operate. This will give me the confidence to accept high-end orders in the future." He signed an additional order on the spot and joked, "If I had known your equipment was so good, I shouldn't have ordered only two units. I wasted so much time." Our foreign trade manager said, "This latest model of electro-hydraulic press brake is not yet on sale. However, its specifications are 135T3200, and the bending pressure is slightly greater than the one you ordered before. If the specifications are the same, it can be shipped this week, and this machine can be shipped together with the two machines you ordered. This means there is no additional shipping cost for this machine." Mr. Mihai was even happier after hearing this and said, "This is very good news for me. I will take this one."

In fact, we have encountered many customers like Mr. Mihai who "place additional orders during acceptance." Many customers initially choose to purchase basic equipment to "test the waters" due to their lack of familiarity. However, after seeing the precision, efficiency, and user-friendly design of ZYCO equipment with their own eyes, they will actively choose to upgrade their equipment. For us, this represents not only an increase in orders but also a recognition of ZYCO's quality.

If you are also looking for suitable sheet metal processing equipment, whether it is a basic model or a high-precision model, you are welcome to visit our factory for inspection - only by seeing it with your own eyes and trying it with your own hands can you feel more at ease. Make an appointment to visit our factory now and get exclusive processing solutions for free, which will take your production efficiency to a higher level!